Check out my new products! Made with Raw Vegan Love ...

FAQs

Hey, Hey! Thanks for visiting my shop. Here are answers to a few common questions.

What are your shipping charges?
The vendors I use to create my cool vegan-themed products charge shipping per-item, because each item is shipped separately. Inside the United States, this is $5 per item. In Canada, it is $6 per item, and outside of North America, it is $10 per item.

The vendor who makes my tote bags charges extra to ship outside of the United States. I wasn't going to sell them outside of the U.S. because of this extra cost, but there is enough of a demand that I decided to still offer it. I'm hoping to find a vendor with cheaper shipping costs, but as of now, the Tote Bag shipped to Canada costs an extra $9, and outside of North America costs an extra $15 (these costs are in addition to the regular shipping costs).

How long will it take for my merchandise to arrive?
Each item is shipped from a different vendor, so shipping times may vary. You can expect to see your item on your doorstep within 2-4 weeks. It can take up to 6 weeks if you are out of the United States. If it has been more than 6 weeks, please contact my team at tanny@tannyraw.com and they will check on your order.

How do I download and open my digital product?

If you have purchased any of the following, you will have to "unzip" the download you received at checkout (also via email):

  • eBook Bundle
  • The Raw Reset

Don't panic! It's easy as can be. Here are instructions:

For Windows Users:

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All. A new "unzipped" folder with the same file name will appear and you can grab any files as you would normally.

For Mac Users:

Unzipping a file or folder couldn't be easier. 

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in and a new "unzipped" folder with the same file name will appear. From here, you can grab your files and go!

 

I purchased Coaching/The Raw Reset/The Raw Revive. How do I access the intake form/quiz?

  • First, download the file from either your purchase confirmation page or the follow-up email with the link to download.
  • Next, click and open up the PDF download. 
  • To get started with your program, you will be asked to complete an online form/quiz. This is an important step because your information will be used to help customize your LFRV plan.
  • Click on the green button.
  • You will likely receive the following security warning pop up message. Be sure to "Allow" access to the jotform site. That is where you will find the intake form/quiz.

Security Warning Pop Up